New Reports
-
Research Brief
All major industry verticals are moving forward with generative AI (GenAI) deployments to capture competitive differentiation from cutting-edge technology. Since skill sets and resources for development vary widely from industry to industry, and even…
-
Research Brief
Customer experience (CX) strategies are often at the heart of competitive differentiation today. From personalized experiences and top-notch customer service (CS) to ensuring trust and process efficiency, many businesses recognize the importance of…
-
Research Report
As organizations continue to evolve their digital workspace strategies, desktop and application virtualization remain mission-critical components of IT and business operations. They enable flexible, secure, and efficient delivery of Windows applicati…
-
Research Brief
The proliferation of customer-centric systems, tools, and applications within businesses is daunting, especially when undermining goals of operational speed, agility, and efficiency. This extends to customer service (CS) operations, which increasingl…
-
Research Brief
Enterprises (1,000+ employees) are turning to generative AI (GenAI) for wide-ranging strategic benefits, but they’re far more likely to encounter certain challenges than large midmarket (500 to 999 employees) in these endeavors, according to research…
|