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Research Brief: Endpoint Hardware Highlighted as a Top UCC Challenge
Dec 16, 2022
by
Bill Lundell, Gabe Knuth
The quality and flexibility of endpoint hardware is now seen as the critical driver of unified communications and collaboration strategies. While networking requirements also play a major role, no factor influences the UCC employee and customer experience more than hardware. Organizations should keep end-user computing environments and endpoint hardware in the forefront of their UCC planning while seeking cost and labor savings from cloud delivery models.
To measure how digital workspace strategies are maturing across organizations, ESG recently conducted an in-depth survey on the challenges, use cases, investment priorities, and future plans when it comes to end-user computing (EUC) technologies.
As the hybrid workforce expands, employee communication and collaboration has become one of the highest priorities for organizations. This attention has led to an increase in the number of tools used to support UCC efforts and achieve business object…
