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Research Brief: Consolidating Unified Communication and Collaboration (UCC) Tools Can Solve IT Inefficiency and End-user Disengagement
May 12, 2023
by
Gabe Knuth
As the hybrid workforce expands, employee communication and collaboration has become one of the highest priorities for organizations. This attention has led to an increase in the number of tools used to support UCC efforts and achieve business objectives. Because of this, customer environments are ripe for optimization through the use of cloud-based services and platform consolidation.
Customer experience is the sum of a customer's digital interactions with a company throughout the customer lifecycle, from early online research of a product or service to active use and repeat business such as subscriptions. Most customer experience…