Whether employees remain remote or return to an office environment, unified communications and collaboration strategies are top business priorities that will shape the future of work and become the backbone of hyperconnected businesses. Companies are looking beyond online meetings for communication as they explore opportunities with unified-communications-as-a-service (UCaaS), communications-platform-as-a-service (CPaaS), and net-new policy management. Expect to see businesses readjust strategies in 2022 as they overcome false starts, consolidate tools, and execute on a unified communications and collaboration strategy that is coupled directly to their business strategy and goals.