Whenever you visit our websites, information may be collected using cookies and similar tools to improve your user experience and to enhance the performance of the website.
Closing this message means you accept the use of cookies.
While IT Leads the Decision Making on Data Protection Technology and Sets the…
Downtime Is a Business—Not Just IT—Problem for Which Organizations Have a Low…
Cloud-based Applications Challenge Traditional On-premises Deployments in Terms…
RPOs Are Particularly Stringent Across the Board, and RPO Disparities Exist Acro…
Organizations Should Engage in Recovery Testing to Ensure Data Protection Succes…
Data Protection and BC/DR Processes Are Becoming Increasingly Intertwined with…
Conclusion
Research Methodology
Respondent Demographics
ESG Research Report: Real-world SLAs and Availability Requirements
ESG Research Report
Oct 23, 2020
Data protection technologies and processes mean nothing unless objectives are not only established and aligned with business and IT objectives, but also measured and improved over time. As organizations increasingly shift to more hybrid and data-intelligent infrastructures, understanding real-world data protection and availability SLAs is becoming more critical for both IT practitioners and the vendors that provide supporting technology.
In order to gain insight into these trends, ESG surveyed 378 IT professionals at organizations in North America (US and Canada) personally responsible for or involved in data protection technology and process decisions for their organizations, specifically those pertaining to the ability to meet SLAs associated with applications/workloads. This research aimed to understand the current state of end-users’ deployments, identify gaps, and highlight future expectations. Tolerance for downtime, downtime metrics, and real-world SLAs in the context of actual data loss were studied against the backdrop of availability technologies and methods, including hybrid environments.
Page Count: 25
Table of Contents
Executive Summary
Report Conclusions
Introduction
Research Objectives
Research Findings
While IT Leads the Decision Making on Data Protection Technology and Sets the SLAs, There Is an SLA Gap
Downtime Is a Business—Not Just IT—Problem for Which Organizations Have a Low Tolerance
Cloud-based Applications Challenge Traditional On-premises Deployments in Terms of Recoverability Experience and Perception
RPOs Are Particularly Stringent Across the Board, and RPO Disparities Exist Across SaaS Applications
Organizations Should Engage in Recovery Testing to Ensure Data Protection Success
Data Protection and BC/DR Processes Are Becoming Increasingly Intertwined with the Cloud