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Complete Survey Results: The Impact of Evolving Work Environments on Contact Center Platform Requirements
Mar 12, 2024
by
Brian McKenna, Enterprise Strategy Group Research
This Complete Survey Results presentation focuses on the current state and maturity of contact center technology and how it is deployed, how contact center buying teams are structured, how the market convergence of UCaaS and CCaaS affects these dynamics, and the current prioritization of artificial intelligence within contact center strategies.
Informing business decisions with the valuable insights hidden within troves of data can only be accomplished with robust data science practices. And those data science practices cannot get off the ground without educated, motivated, and well-support…
