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Complete Survey Results: The Impact of Evolving Work Environments on Contact Center Platform Requirements
Mar 12, 2024
by Brian McKenna, Enterprise Strategy Group Research
This Complete Survey Results presentation focuses on the current state and maturity of contact center technology and how it is deployed, how contact center buying teams are structured, how the market convergence of UCaaS and CCaaS affects these dynamics, and the current prioritization of artificial intelligence within contact center strategies.
 
Page Count: 49
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Brian McKenna
Senior Analyst, Business Applications & EMEA Analyst Services Director, Business Applications & Customer Experience
Enterprise Strategy Group Research
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