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Research Brief: The Role of Networking in UCC Strategies Is Critical to Employee and Customer Experiences
Jul 07, 2023
by
Gabe Knuth
When developing a unified communication and collaboration strategy, much of the focus is on the capabilities of the platforms. But organizations also need to consider the impact that the networking and infrastructure have on UCC success. Many employee- and customer-experience problems can be directly tied to networking and infrastructure. Enterprises that recognize the need to address network connectivity, reliability, scalability, and complexity issues are targeting key areas of investment to overcome these challenges.
Various challenges complicate the process of researching, evaluating, purchasing, and deploying integrated solutions from strategic vendor partners. Research by TechTarget's Enterprise Strategy Group found that current users encounter unique challeng…
