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The Current State of CX Presents the Need for a Platform Approach
5Requirements and Challenges of CX Technologies Include the Need for a Data-centr…
1CX Buying Teams Continue to Expand Collaboratively across IT and LoB
1Organizations Have CX Spending and Future Plans in Mind
Respondent Demographics/Firmographics
Complete Survey Results: Customer Experience Strategies and Technology Frameworks
Mar 31, 2023
by
Enterprise Strategy Group Research
Enterprise Strategy Group (ESG)’s Complete Survey Results provide the complete output of syndicated research surveys in graphical format. In addition to the data, these documents provide background information on the survey, including respondent profiles at an individual and organizational level. It is important to note that these documents do not contain analysis of the data.
This Complete Survey Results presentation focuses on customer experience (CX) initiatives and strategies, including the underlying technologies currently and expected to be deployed, as well as the internal stakeholders that select and support these technologies.
Page Count: 50
Table of Contents
About This Document
Survey Overview
Research Methodology(1)
Research Data(7)
The Current State of CX Presents the Need for a Platform Approach
Requirements and Challenges of CX Technologies Include the Need for a Data-centric Approach and Fidelity(5)
CX Buying Teams Continue to Expand Collaboratively across IT and LoB(1)
Organizations Have CX Spending and Future Plans in Mind(1)
This Complete Survey Results presentation focuses on unified end-to-end network management and visibility trends, including drivers, benefits (realized and expected), and challenges (experienced and expected) as well as the individuals/groups involve…
