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2Improving Customer and Employee Experiences Top Business Priorities Driving UCC…
Communication and Collaboration Buying Teams Continue to Expand across IT and…
1Improved IT Management and Operational Efficiency Are Key Benefits of UCaaS Plat…
CCaaS Success Can Be Limited by Lack of Features and Communication Channel Choic…
Networking Strategies Map to Delivering Better Performance and Experiences
Respondent Demographics/Firmographics
Complete Survey Results: UCaaS Platform Requirements of Hyperconnected Enterprises
Mar 06, 2023
by
Enterprise Strategy Group Research
TechTarget’s Enterprise Strategy Group (ESG)’s Complete Survey Results provide the complete output of syndicated research surveys in graphical format. In addition to the data, these documents provide background information on the survey, including respondent profiles at an individual and organizational level.
This Complete Survey Results presentation focuses on the common tipping point for stakeholders to consolidate the multiple existing communication and collaboration platforms into a unified communications-as-a-service (UCaaS) solution and the extent to which organizations are prioritizing UCaaS investments to help consolidate communication channels and aggregate collaboration applications.
Page Count: 59
Table of Contents
About This Document
Survey Overview
Research Methodology
Research Data(3)
Improving Customer and Employee Experiences Top Business Priorities Driving UCC Strategy(2)
Communication and Collaboration Buying Teams Continue to Expand across IT and LoB
Improved IT Management and Operational Efficiency Are Key Benefits of UCaaS Platforms(1)
CCaaS Success Can Be Limited by Lack of Features and Communication Channel Choices
Networking Strategies Map to Delivering Better Performance and Experiences
Customer experience is the sum of a customer's digital interactions with a company throughout the customer lifecycle, from early online research of a product or service to active use and repeat business such as subscriptions. Most customer experience…
