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2Improving Customer and Employee Experiences Are the Top Business Priorities Driv…
Communication and Collaboration Buying Teams Continue to Expand Across IT and…
1Improved Employee Experience and IT Operational Efficiency Are Key Benefits of…
1CCaaS Success Is Limited by a Lack of Features and Communication Channel Choices
2Networking Strategies Map to Delivering Better Performance and Experiences
Conclusion
2Research Methodology
1Respondent Demographics
Research Report: Unified Communication and Collaboration Integrations for Modern Business Workflows
Feb 21, 2023
by
Bill Lundell, Gabe Knuth
The immense collaboration surge—driven at least in part by an increase in remote and hybrid work environments—has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. However, many of these platforms still lack the abilities to integrate with legacy applications, build custom applications, and consolidate business processes. Given that communication and collaboration platforms are a top business priority that directly affect employee experience, productivity, and engagement, IT professionals and executives are exploring opportunities to consolidate platforms while embracing a cloud consumption model.
Page Count: 20
Table of Contents
Executive Summary(2)
Report Conclusions(2)
Introduction
Research Objectives
Research Findings(6)
Improving Customer and Employee Experiences Are the Top Business Priorities Driving UCC Strategies(2)
Communication and Collaboration Buying Teams Continue to Expand Across IT and LoBs
Improved Employee Experience and IT Operational Efficiency Are Key Benefits of UCaaS Platforms(1)
CCaaS Success Is Limited by a Lack of Features and Communication Channel Choices(1)
Networking Strategies Map to Delivering Better Performance and Experiences(2)
Customer experience is the sum of a customer's digital interactions with a company throughout the customer lifecycle, from early online research of a product or service to active use and repeat business such as subscriptions. Most customer experience…
