Cloud-hosted desktops are an open opportunity for businesses to improve the end-user experience, simplify IT management, and boost confidence in security. While cloud-hosted desktops have been in the market for some time, ESG expects the market to be reignited as alternatives to legacy desktops make inroads into businesses, top tier cloud providers unleash new capabilities, and businesses turn to the cloud as a reliable and trustworthy platform to operate a business from.

Technology providers will need to demonstrate bare metal (or better) performance and the economics of a cloud-hosted desktop model to help businesses place long-term investments. In 2020, it will be important to watch how quickly businesses move from testing cloud-hosted desktops and identifying use cases to moving into production. If indicators start pointing to a rapid pace of transition through this process, expect to see market growth follow exponentially.