When IT had to perform an endpoint hardware refresh every three to five years and work around an operating system upgrade schedule, work for the IT pro was relatively predictable. Employees were happy on day one but didn’t experience the initial out-of-the-box performance again until they were due for an upgrade. Fast forward to today and new features seem to be introduced daily; network access abounds throughout our daily lives while endpoint device innovation challenges the traditional endpoint experience, IT management strategies, security strategies, and legacy processes.
Technology matters more than ever today, as ESG research recently discovered when 83% of respondents shared that they believe that technology has increased their personal productivity.1 Desktops as we know them today may not be doomed, but how they are delivered, secured, and managed will impact the quality of the technology experience.
1 Source: ESG Master Survey Results, 2019 Digital Work Trends Survey, November 2019.