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This ESG Lab Review documents hands-on testing of RingCentral Office to verify its ability to assure high quality of service (QoS) for business communications. We focused on two key aspects: 1) how the RingCentral unified communications-as-a-service (UCaaS) platform can help enterprises to enable carrier-class voice quality calls over mobile devices; and 2) the RingCentral QoS management tool that allows organizations to continuously monitor voice communications via its QoS Reports.