Research Brief: Do Knowledge Workers Really Want Enterprise Social Networks?
ESG Research Brief

Feb 21, 2013
Major software vendors and corporations have made big investments in enterprise social networks (ESNs). Despite the push from vendors and corporate leadership to adopt ESNs, IT professionals have worried that knowledge workers were not inclined to use them. ESG research now shows that their perception is not unfounded: Corporate knowledge workers feel little impact from ESNs and hence, provide little intrinsic motivation for their adoption.
 

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