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The consumerization of IT, fueled by knowledge worker mobility and the prevalence of cloud applications, has created the conditions for line-of-business owners and even individual employees to commission and use business applications not sanctioned by corporate IT groups, a phenomenon commonly referred to as shadow IT. Recent ESG research shows that nearly two-thirds of enterprise organizations are aware of at least a moderate amount of non-IT-sanctioned cloud application usage. This is a trend that ESG believes will continue to grow at a problematic rate.
In order to assess IT spending priorities over the next 12-18 months, ESG recently surveyed 633 IT professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America and Western…