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Report details
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40
Figures
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13
Tables
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Executive Summary
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Introduction
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Research Findings
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Remote Office/Branch Office Demographics
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Remote Office/Branch Office IT Priorities
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Networking Challenges at Remote Office/Branch Office Locations
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Security Challenges at Remote Office/Branch Office Locations
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Application Deployment Models for Remote Office/Branch Office Locations
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On-site IT Infrastructure Supporting ROBO Locations
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ROBO Server Deployments
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ROBO Storage Environments
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Data Protection Processes for ROBO Locations
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Remote Backup Continues to Gain Traction
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On-site Backup for ROBO Locations
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ROBO Locations Currently Using Centralized Backup
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Research Methodology
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Respondent Demographics
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Respondents by Number of Employees
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Respondents by Annual Revenue
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Respondents by Industry
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Respondents by Area of Technology Responsibility
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Research Report: Remote Office/Branch Office Technology Trends
ESG Research Report
Jul 12, 2011
In order to determine the IT priorities and challenges currently faced by remote office/branch office (ROBO) locations, and how organizations plan to address those challenges, ESG recently surveyed 454 North American senior IT professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations. All respondents worked at headquarters locations or other centralized corporate sites and were responsible for ROBO IT operations and/or strategy, including the delivery of IT services to these locations, authorization of expenditures, or establishment and enforcement of corporate IT policies for remote/branch offices. Respondent organizations were required to have at least two ROBO locations to qualify for the survey.
The survey was designed to answer the following questions:
- How many ROBO locations do organizations currently support?
- What is the average number of employees that work at each ROBO location? What is the largest ROBO in terms of number of employees?
- What percentage of ROBO locations has dedicated on-site IT staff? How do organizations determine which locations qualify for on-site resources?
- What percentage of an organization’s total IT budget is dedicated to supporting ROBOs?
- What are the top ROBO IT priorities? What are the top networking and security challenges when it comes to supporting the IT needs of remote/branch offices?
- How are the majority of corporate applications and/or IT services delivered to users at ROBO locations?
- What benefits do organizations derive from delivering corporate applications and/or IT services to its ROBO locations?
- What challenges do organizations face in delivering corporate applications and/or IT services to its ROBO locations? What steps have they taken to address these challenges?
- How many servers do organizations have deployed at a typical ROBO location? How does this vary by the average number of employees per ROBO?
- How extensive is server virtualization usage at ROBO locations? What benefits has the technology yielded?
- On average, approximately how much data storage capacity is deployed at the typical ROBO location? How does this vary by the server count or number of employees at the typical ROBO location?
- What type of external disk storage system is the most widely used at ROBO locations? How does this vary by average ROBO storage capacity levels?
- What is the primary data protection process organizations deploy at their ROBO locations?
- For those organizations performing on-site backup operations at ROBOs, is disk or tape the preferred storage media? Who is typically responsible for backup operations and media management at these locations?
- Do these organizations have any plans to centralize their backup processes? If yes, why?
- For those organizations backing up their data to a central location, what drove them to this model and what challenges—if any—have they experienced?
Survey participants represented a wide range of industries including manufacturing, financial services, communications and media, health care, retail, government, and business services.
Table of Contents
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Executive Summary
-
Introduction
-
Research Findings
-
Remote Office/Branch Office Demographics
-
Remote Office/Branch Office IT Priorities
-
Networking Challenges at Remote Office/Branch Office Locations
-
Security Challenges at Remote Office/Branch Office Locations
-
Application Deployment Models for Remote Office/Branch Office Locations
-
On-site IT Infrastructure Supporting ROBO Locations
-
ROBO Server Deployments
-
ROBO Storage Environments
-
Data Protection Processes for ROBO Locations
-
Remote Backup Continues to Gain Traction
-
On-site Backup for ROBO Locations
-
ROBO Locations Currently Using Centralized Backup
-
Research Methodology
-
Respondent Demographics
-
Respondents by Number of Employees
-
Respondents by Annual Revenue
-
Respondents by Industry
-
Respondents by Area of Technology Responsibility
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