Whenever you visit our websites, information may be collected using cookies and similar tools to improve your user experience and to enhance the performance of the website.
Closing this message means you accept the use of cookies.
ESG Brief: xMatters’ Intelligent Communications: People Still Matter
ESG Brief
Mar 14, 2016
xMatters recently introduced a new integration platform that connects its xMatters platform to partners via API integration. This broadens xMatters’ usefulness by enabling customers to integrate their ITSM processes with their DevOps and agile processes. The solution also enables interaction with xMatters within systems where people naturally spend their time—such as on Slack, HipChat, and Salesforce—which creates the right situational context for communication. To make these integrations succeed in practice, xMatters ought to roll out as many templates or cookbooks as possible, perhaps written as design guides or validated designs, to demonstrate the best practices for augmenting its existing prepackaged communication plans.
Page Count: 3
ESG Brief: xMatters’ Intelligent Communications: People Still Matter
In order to assess IT spending priorities over the next 12-18 months, ESG recently surveyed 601 IT professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America and Western…